The 30 minute consultation, or intake call, is about getting to know each other. Clients can ask any questions they have, and I get a first sense of their situation: what has happened, for how long, and what kind of support system they already have. It also gives both of us a chance to see whether we connect, and for the client to see whether they feel safe with me. The most important tool in therapy is the relationship we build. Without that, it does not much matter what tools I offer.